In December, this customer took advantage of our guaranteed Avis upgrade in Germany. He booked an economy category car and was given a free upgrade to a 4-door, VW-made Seat Leon Station Wagon. For a 15-day rental he paid $21.93 per day including 19% value added tax, 22% airport fee, and winter tires.
There is also a guaranteed upgrade from compact to intermediate (VW Passat or similar) and intermediate to full-size (Mercedes C-Class or similar) that includes free GPS. Get a quote here.
I just wanted to let you know that we had a great trip, the experience with Avis was fantastic, and the car upgrade turned into a super cost savings and a super comfy car that fit our family of four very well for 2,000 miles of driving over two weeks, along with all the equipment a family packs when they have a young child: stroller, cooler, diapers and diaper bag, and everyone's luggage.
Working with you was great—you answered all my questions, and saved us tons of hassle and money. I really appreciated the extra advice you offered throughout the process. We hope to take an overseas trip once every year or two for around two weeks, and will be renting a car most of the time. You will be the first person I go to in the future.
I cannot stress enough how much I really appreciate your help—renting a car was the most stressful part of planning our trip, and you allayed my concerns. I am glad your company is there to help.