Review:

Lavish guest rooms, elegant public rooms, good food and top-class service in a magnificent park setting. The finest spa facilities. Few are in this class. The Brenners fills the bill on all counts. In addition, it has an almost country setting, opening onto the Lichtentaler Allee, the park that follows the Oos river through Baden-Baden; and yet the hotel is no more than a five-minute walk to the town center.

We were upgraded to a new, beautifully redecorated junior suite. Our soaring windows overlooked the park. In the morning we wakened to the birds and at night drifted off to sleep to the sound of the wind in the trees. There was a separate dressing room and a large bathroom with perhaps the best shower we've ever had in a hotel room. It, like the rest of the bathroom, was all marble tile with a thick, clear glass door and roomy enough inside for a family of four. Existence at the Brenners is a pampered one. To this unpracticed eye, the hotels spa and Lancaster Beauty Farm seems to offer every conceivable health and beauty procedure known to man. Lets say you had surgery in Switzerland and want to recuperate at the Brenners. The hotel can send a helicopter and put you up in a private apartment in its Black Forest Clinic in the adjacent Villa Stephanie.

Guests with simpler needs can amuse themselves with facials, massages, manicures, medical pedicures, lymph drainages, cellulite treatments or the ever-popular sea algae body treatment. And of course there are saunas, solariums and an indoor pool with a panoramic view of the Lichtentaler Allee. Want to have pearls restrung or your jewelry cleaned? The hotel will arrange to have it done at no cost. High tea is served daily at 4 p.m. in the salon off the main lobby. Beginning at 5 p.m. in this same room, a pianist in white dinner jacket plays light classics.

A few steps away, in the Oleander Bar, more live piano can be heard into the wee hours. Service, for the most part, met our high expectation. The affable men who manned the hotels concierge desk were particularly helpful and unfailingly pleasant. There were, however, a couple of glitches. Liz's difficulty with opening the door to our room was met with impatience by personnel on duty at the front desk. When trying to unlock the room about 10 p.m. one night, the entire lock cylinder fell out in her hand. At the front desk the night porters deep sigh and rolling eyes sent a clear message: "another helpless woman." We waited 45 minutes in the Oleander Bar for the lock to be repaired.

Vindication came the next morning when a single turn of the housekeepers key caused the lock to again fall apart. We don't quarrel with the malfunction—the door and lock were new and these things happen—but with the attitude of the hotel personnel. For the record, there was also a botched appointment with the Lancaster Beauty Farm and a 30 DM charge for a car wash that was never requested. We also confess to being disappointed that the menus in the hotel's main restaurant (coat required at lunch, coat and tie required after 6 p.m. in restaurant and salon) and the less formal Schwarzwaldstube are identical. This is without any doubt a great hotel.

Street Address: Schillerstrasse 4/6
City: Baden-Baden
District:  
Country: Germany
Phone: 49-7221-9000
Fax: 49-7221-38772
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: oetkercollection.com/destinations/brenners-park-hotel-spa/
Quality:  
Value:  
Price Level:  
Type: